ToolsRanks

CRM & Support Software Comparison (2026)

Comparison charts are only useful when they show everything, so this one lists all 27 CRM & support tools we track in CRM & Support, not a hand-picked five.

Each row shows the real entry price, whether there is a genuine free plan (not just a trial), who the tool is built for and its one standout, with the tool name linking to our full overview, review and pricing breakdown.

How we compare: prices and free-plan status are read from each vendor's public plans; “free plan” means a tier you can keep using at $0, distinct from a trial. “Best for” and the standout come from each tool's own positioning and our enriched notes. We list every tool in the niche, including ones we wouldn't recommend, and flag any that are discontinued. How we evaluate →

All 27 CRM & support tools compared

ToolEntry priceFree plan?Best forStandoutGet it
Capsule CRM
review · pricing		from $18/moFree planSmall teams wanting simplicity and Free 2-user startA clean, no-bloat CRM small teams can learn in an afternoon, with a usable free tier.—
Close
review · pricing		from $19/moTrial onlyInside/remote sales teams and Startups doing high call volumeAn inside-sales CRM with a real phone system and dialers built in, made for call-heavy remote teams.Visit →
Copper
review · pricing		from $12/moTrial onlyHeavy Google Workspace users and Agencies and consultanciesThe CRM built for Google Workspace, surfacing deals right inside Gmail and Calendar.Visit →
Crisp
review · pricing		from $45/moFree planStartups on flat pricing and Multi-channel messagingFlat per-workspace, all-in-one messaging suite with unlimited conversations.Visit →
Freshdesk (Freshworks)
review · pricing		from $15/moFree planSMB support teams and Value vs ZendeskAn approachable, value-priced helpdesk with Freddy AI, a popular Zendesk alternative.Visit →
Freshsales (Freshworks)
review · pricing		from $11/moFree planSMBs wanting AI + phone in CRM and Freshworks ecosystem usersA sales CRM that ships with a phone system and Freddy AI, strong value inside the Freshworks suite.Visit →
Front
review · pricing		from $19/moNoTeam email collaboration and Customer ops teamsA shared inbox that feels like email but works like a collaborative helpdesk.—
Gorgias
review · pricing		from $10/moNoShopify / ecommerce brands and Support-to-sales conversionThe ecommerce helpdesk built around Shopify, turning support into a revenue channel.Visit →
Help Scout
review · pricing		from $50/moFree planSmall/mid support teams and Email-first, human supportA human, email-style shared-inbox helpdesk that feels personal to customers.Visit →
HelpCrunch
review · pricing		from $12/moNoSMB all-in-one comms and Chat + KB + emailAffordable all-in-one customer communication: chat, knowledge base and email in one tool.Visit →
HubSpot CRM (Sales Hub)
review · pricing		from $20/moFree planFree CRM to start and Marketing + sales + service in oneStart free, then scale into a unified marketing-sales-service platform.Visit →
Insightly
review · pricing		from $29/moNoSell-then-deliver businesses and Project + CRM in oneA CRM that follows the deal into project delivery, good for sell-then-deliver businesses.—
Intercom
review · pricing		from $0.99/moNoSaaS and product-led teams and AI-driven support (Fin)AI-first support built around Fin, the resolution-priced AI agent.—
Keap
review · pricing		from $249/moTrial onlySolopreneurs and small biz and All-in-one CRM + automationAn all-in-one CRM and marketing-automation platform built for solopreneurs and small service businesses.Visit →
LiveChat
review · pricing		from $24/moTrial onlySales + support chat and Lifetime recurring affiliatesA dedicated, integration-heavy live chat platform for sales and support.Visit →
monday CRM
review · pricing		from $12/moNoTeams already on monday.com and Visual/custom pipelinesA work-OS CRM you build like a spreadsheet on steroids, ideal when sales and projects live together.Visit →
Nimble
review · pricing		from $24.9/moTrial onlyRelationship-led selling and Inbox/social prospectingA relationship CRM that auto-builds contact profiles from social and email, living in your inbox.—
Nutshell
review · pricing		from $13/moTrial onlySMB B2B sales teams and Simple pipeline + sequencesA straightforward, affordable sales CRM with sequences and unlimited contacts for SMB teams.Visit →
OnePageCRM
review · pricing		from $9.95/moTrial onlySmall sales teams and solos and Activity-driven sellingTurns your contact list into a prioritized to-do list via the Next Action method.Visit →
Pipedrive
review · pricing		from $14/moTrial onlySMB outbound sales teams and Pipeline visualizationThe pipeline-first CRM that sales reps adopt without fighting, with AI baked into every tier.Visit →
Re:amaze
review · pricing		from $29/moNoMulti-store ecommerce and Shared inbox + chatbotA multi-store ecommerce helpdesk with chatbots on every plan.—
Salesflare
review · pricing		from $29/moTrial onlyB2B SMBs selling via email and Teams wanting zero data entryThe CRM that fills itself in, minimizing manual data entry for email-led B2B teams.Visit →
Salesforce Sales Cloud
review · pricing		from $25/moNoMid-market and enterprise and Heavy customization needsThe enterprise CRM standard, now leaning hard into autonomous Agentforce AI.—
Tidio
review · pricing		from $29/moFree planSmall ecommerce sites and AI chatbot (Lyro)Live chat plus Lyro AI, favored by small ecommerce sites for automated support.Visit →
Zendesk
review · pricing		from $19/moNoMid-market support teams and Omnichannel ticketingThe enterprise-grade omnichannel helpdesk, with AI Agents now priced per resolved outcome.Visit →
Zoho CRM
review · pricing		from $14/moFree planBudget-conscious SMBs and Companies standardizing on Zoho OneEnterprise-grade customization and AI at SMB pricing, unbeatable inside the Zoho One ecosystem.Visit →
Zoho Desk
review · pricing		from $7/moFree planZoho ecosystem users and Budget helpdeskA low-cost, context-rich helpdesk that shines when paired with Zoho CRM.Visit →

Prices verified 2026-06-28 from public vendor pricing. Plans and prices change — always confirm on the vendor's own site. No price here is guaranteed.

Key takeaways

FAQ

How many CRM & support tools does this comparison cover?

All 27 CRM & support tools we track in the CRM & Support category are in the table above, compared on the same four points: entry price, free plan, best-for and standout. It's a full reference chart, not a curated shortlist.

Which crm & support tool is the cheapest?

By verified entry price, Intercom is the cheapest paid option at $0.99/mo. Several tools above offer a free plan if $0 matters more than features.

Which of these CRM & support tools have a free plan?

Capsule CRM, Crisp, Freshdesk (Freshworks), Freshsales (Freshworks), Help Scout, HubSpot CRM (Sales Hub), Tidio, Zoho CRM and Zoho Desk offer a genuine free plan you can keep using at $0. The free-plan column above marks each one, and separates them from tools that only run a trial.

How is this different from your best-of guides?

This page lists every tool in the niche side by side so you can scan the whole market. Our best-of guides instead pick the five to eight CRM & support tools we'd actually recommend for a specific job, with a full write-up on each.

Sources

The standout lines, audiences and free-plan facts in the table above are drawn from these vendor pages and independent reviews:

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