Gorgias review & overview
Helpdesk purpose-built for ecommerce, deeply integrated with Shopify to turn support into revenue.
Gorgias sits in the ecommerce helpdesk space and is most often picked for shopify / ecommerce brands, support-to-sales conversion, dtc stores. Below is a quick, no-fluff overview to help you decide if it fits.
Key facts
| Category | ecommerce helpdesk |
| Pricing | Starter from ~$10/mo; Basic ~$60/mo; Pro ~$360/mo; Advanced ~$900/mo (priced by ticket volume). |
| Best for | Shopify / ecommerce brands, Support-to-sales conversion, DTC stores |
| Affiliate program | Yes — Gorgias Partner Program (PartnerStack-style PRM) |
Who it's for
Gorgias makes most sense for shopify / ecommerce brands.
- Shopify / ecommerce brands
- Support-to-sales conversion
- DTC stores
Key features
What you actually get with Gorgias, drawn from independent reviews and the vendor's own documentation:
- Helpdesk purpose-built for ecommerce with deepest bi-directional Shopify sync (edit orders, refund, manage subscriptions in-ticket)
- Unified inbox across email, chat, social, voice and SMS
- AI Agent (Automate) for autonomous resolution (Shopify-only)
- Macros, rules and automation tied to order data
- Ticket-based (billable tickets) pricing model
Integrations
Gorgias connects with Shopify, BigCommerce, Magento, Klaviyo, Recharge, Slack, Instagram and Yotpo.
What makes it stand out
The ecommerce helpdesk built around Shopify, turning support into a revenue channel.
Who it's best for
Shopify and DTC ecommerce brands wanting support tied directly to orders.
Strengths & trade-offs
The honest balance for Gorgias, from independent reviews rather than its sales page. We go deeper in the full Gorgias review.
Strengths
- + Best Shopify/ecommerce integration on the market
- + Turns support into revenue (order actions in-ticket)
- + Strong AI automation rate (40%+ at peaks)
Trade-offs
- - Ticket-based pricing makes costs rise with volume and hard to predict
- - AI interactions can double-bill (AI charge ~$0.90-1.00 AND a ticket)
- - AI Agent is Shopify-only
Notable facts
Concrete, checkable details rather than marketing claims:
- Priced by billable tickets, not per agent
- AI Agent resolutions can count as both an AI charge (~$0.90-1.00) and a ticket
- AI Agent is Shopify-only; helpdesk supports more platforms
- Affiliate ~20% of referral payments for first 2 years, revised March 2026 (per input dataset)
Sources
The features and facts above on Gorgias are drawn from these independent reviews and vendor pages: