Gorgias pricing (2026): plans, costs and is it worth it?
Before you commit to Gorgias, here is how its pricing stacks up. Gorgias sits in the ecommerce helpdesk space and offers paid plans only, with the paid tiers laid out below from its public pricing page.
The ecommerce helpdesk built around Shopify, turning support into a revenue channel. Gorgias is a paid tool, so plan to buy in once you have validated fit. Helpdesk purpose-built for ecommerce, deeply integrated with Shopify to turn support into revenue.
Plans & pricing tiers
| Plan | Price (approx.) | What's included |
|---|---|---|
| Starter | ~$10/mo | Low ticket volume |
| Basic | ~$60/mo | By ticket volume |
| Pro | ~$360/mo | Higher volume |
| Advanced | ~$900/mo | High volume; Enterprise on request |
These numbers are approximate and shift as vendors revise plans, so double-check the latest on the official site before buying.
Prices verified 2026-06-28 from public vendor pricing. Plans and prices change — always confirm on the vendor's own site. No price here is guaranteed.
What you're paying for
What the paid plans put in your hands with Gorgias:
- Helpdesk purpose-built for ecommerce with deepest bi-directional Shopify sync (edit orders, refund, manage subscriptions in-ticket)
- Unified inbox across email, chat, social, voice and SMS
- AI Agent (Automate) for autonomous resolution (Shopify-only)
- Macros, rules and automation tied to order data
- Ticket-based (billable tickets) pricing model
Not every feature ships on every plan; the tier table shows where each one unlocks.
Which plan to pick
Gorgias is built for shopify and DTC ecommerce brands wanting support tied directly to orders. For that profile the Starter plan (~$10/mo) is the sensible entry, and you climb tiers only once support-to-sales conversion demands it.
Is Gorgias worth it?
Paid plans run from roughly $10 to $900 per month (or per seat, depending on the plan). Most buyers focused on shopify / ecommerce brands land on the entry or mid tier; the jump to a higher plan tends to be about support-to-sales conversion rather than core features. If money is tight, weigh the entry tier against rival tools before you commit.
Pricing watch-outs
- Affiliate ~20% of referral payments for first 2 years, revised March 2026 (per input dataset).
Drawn from independent reviews and the vendor's own plan details (see sources below).
With Gorgias, cost is driven more by the plan you choose than by raw usage, which makes budgeting simpler than with seat- or usage-metered tools.
Pricing FAQ
Does Gorgias have a free plan?
Gorgias is a paid tool without a standing free plan; check its site for any current trial or money-back window.
How much does Gorgias cost?
Its cheapest paid plan, Starter, lists at ~$10/mo. Paid plans run from roughly $10 to $900 per month (or per seat, depending on the plan). The exact bill depends on billing cycle and how many seats or how much usage you need.
Is there a cheaper alternative to Gorgias?
There are cheaper ecommerce helpdesk options that cover the core job; the Gorgias alternatives page lines up their entry costs for you.
Is Gorgias worth the price for shopify / ecommerce brands?
For shopify / ecommerce brands it generally earns its cost at the entry tier; if that's only a side need, weigh it against a cheaper specialist first.
Which Gorgias plan should I choose?
For shopify and DTC ecommerce brands wanting support tied directly to orders, the Starter plan (~$10/mo) is the usual place to begin; only climb a tier once support-to-sales conversion genuinely calls for it.
Sources
We pulled the Gorgias pricing and feature details here from these primary and third-party sources: