Gorgias vs Re:amaze: which should you choose?
Quick answer: Gorgias is built for shopify / ecommerce brands, while Re:amaze suits multi-store ecommerce. For most users Gorgias is the stronger default, but Re:amaze can be the better fit depending on your budget and use case. Gorgias has the lower entry price.
Both Gorgias and Re:amaze get recommended a lot, but they solve the job differently. Below we compare them on pricing, strengths and the use cases each one fits, then give a clear verdict.
Side-by-side
| Gorgias | Re:amaze | |
|---|---|---|
| Category | ecommerce helpdesk | ecommerce helpdesk |
| What it's known for | Helpdesk purpose-built for ecommerce, deeply integrated with Shopify to turn support into revenue. | Helpdesk, live chat and chatbot for ecommerce and online businesses, with multi-store and multi-channel inbox. |
| Pricing | Starter from ~$10/mo; Basic ~$60/mo; Pro ~$360/mo; Advanced ~$900/mo (priced by ticket volume). | Basic from ~$29/team member/mo; Pro ~$49; Plus ~$69; volume-based Starter option available. |
| Best audience | Shopify and DTC ecommerce brands wanting support tied directly to orders. | Multi-store DTC/ecommerce teams wanting a multichannel shared inbox with chatbots. |
| Best for | Shopify / ecommerce brands, Support-to-sales conversion, DTC stores | Multi-store ecommerce, Shared inbox + chatbot, DTC support teams |
| Entry price | ~$10/mo | ~$29/user/mo |
| Biggest strength | Best Shopify/ecommerce integration on the market. | Strong multi-store/multi-brand support for ecommerce. |
| Main caveat | Ticket-based pricing makes costs rise with volume and hard to predict. | AI resolutions capped per user (20 Basic / 50 Pro / 100 Plus monthly). |
Features compared
Beyond the spec sheet, these are the capabilities that define each tool:
Gorgias key features
- Helpdesk purpose-built for ecommerce with deepest bi-directional Shopify sync (edit orders, refund, manage subscriptions in-ticket)
- Unified inbox across email, chat, social, voice and SMS
- AI Agent (Automate) for autonomous resolution (Shopify-only)
- Macros, rules and automation tied to order data
Re:amaze key features
- Ecommerce-focused shared inbox unifying email, live chat, social, SMS and voice
- Native Shopify/BigCommerce/WooCommerce integration (order data, refunds, draft orders in-conversation)
- Built-in chatbots on all plans (pre-built ecommerce bots + visual flow builder)
- Multi-brand/multi-store support (Pro+)
Pricing tiers side by side
Gorgias plans
| Plan | Price | What's included |
|---|---|---|
| Starter | ~$10/mo | Low ticket volume |
| Basic | ~$60/mo | By ticket volume |
| Pro | ~$360/mo | Higher volume |
| Advanced | ~$900/mo | High volume; Enterprise on request |
Re:amaze plans
| Plan | Price | What's included |
|---|---|---|
| Basic | ~$29/user/mo | Email, chat, social, chatbots; no multi-brand/SMS/voice |
| Starter | ~$59/mo | Volume option for very small teams |
| Pro | ~$49/user/mo | Multi-brand, more channels |
| Plus | ~$69/user/mo | SMS, voice, advanced features |
Tiers compiled from the vendors' published plans and independent reviews; prices are approximate and change often, so confirm current figures (and your region's taxes) on each vendor's site.
Strengths compared
Where Gorgias wins
The ecommerce helpdesk built around Shopify, turning support into a revenue channel.
- Best Shopify/ecommerce integration on the market.
- Turns support into revenue (order actions in-ticket).
That makes it the stronger pick for shopify and DTC ecommerce brands wanting support tied directly to orders.
Where Re:amaze wins
A multi-store ecommerce helpdesk with chatbots on every plan.
- Strong multi-store/multi-brand support for ecommerce.
- Chatbots included on every plan.
That makes it the stronger pick for multi-store DTC/ecommerce teams wanting a multichannel shared inbox with chatbots.
Verdict: choose by fit
Pick by fit rather than by an overall score.
- Choose Gorgias if you fit its core audience — shopify and DTC ecommerce brands wanting support tied directly to orders.
- Choose Re:amaze if you fit its core audience — multi-store DTC/ecommerce teams wanting a multichannel shared inbox with chatbots.
FAQ
Is Gorgias better than Re:amaze?
Gorgias is the stronger default for most users, but Re:amaze can be the better fit depending on your budget and use case.
What is the main difference between Gorgias and Re:amaze?
Gorgias is the ecommerce helpdesk built around Shopify, turning support into a revenue channel. Re:amaze is a multi-store ecommerce helpdesk with chatbots on every plan.
Which is cheaper, Gorgias or Re:amaze?
Entry pricing differs: Gorgias starts at ~$10/mo, while Re:amaze starts at ~$29/user/mo. Compare the tiers above against your usage.
Sources
Facts above are drawn from these independent reviews and the vendors' own pages for Gorgias and Re:amaze: