Zoom Phone vs Google Voice: which should you choose?
Quick answer: Zoom Phone is built for zoom-users, while Google Voice suits google-workspace. For most users Google Voice is the stronger default, but Zoom Phone can be the better fit depending on your budget and use case.
If you're weighing Zoom Phone against Google Voice, the right answer depends on your priorities. Below we compare them on pricing, strengths and the use cases each one fits, then give a clear verdict.
Side-by-side
| Zoom Phone | Google Voice | |
|---|---|---|
| Category | Ucaas | Virtual Phone |
| What it's known for | Cloud phone tightly integrated into the Zoom Workplace suite, letting teams move between calls, meetings and chat in one app. | Simple business phone numbers integrated with Google Workspace, with low flat per-user pricing and basic call routing. |
| Pricing | ~$10/user/mo US/Canada Metered, ~$15/user/mo US/Canada Unlimited, ~$20/user/mo Global Select | ~$10/user/mo Starter (max 10 users), ~$20/user/mo Standard, ~$30/user/mo Premier (Workspace add-on) |
| Best audience | Organizations already standardized on Zoom for meetings and chat. | Small teams and Google Workspace shops needing basic, low-cost business numbers. |
| Best for | zoom-users, video-first-teams | google-workspace, budget |
| Entry price | ~$10/user/mo | ~$10/user/mo |
| Biggest strength | Seamless for teams already standardized on Zoom. | Simple and tightly integrated for Google Workspace users. |
| Main caveat | Metered plan has no unlimited domestic calling (~$0.0242/min outbound). | Requires a separate Google Workspace subscription on top of the Voice license. |
Features compared
Beyond the spec sheet, these are the capabilities that define each tool:
Zoom Phone key features
- Cloud phone tightly integrated into Zoom Workplace (calls, meetings, chat in one app)
- Metered, Regional Unlimited and Global Select standalone plans
- Voicemail transcription, call recording, auto-attendant and IVR
- AI Companion call summaries and voicemail task extraction
Google Voice key features
- Business phone numbers integrated with Google Workspace
- Voicemail transcription and basic US calling/texting
- Auto attendants and ring groups on Standard and above
- SIP-compatible desk phone support on Standard
Pricing tiers side by side
Zoom Phone plans
| Plan | Price | What's included |
|---|---|---|
| Metered | ~$10/user/mo | Pay-per-minute outbound, no unlimited domestic calling |
| US/Canada Unlimited | ~$15/user/mo | Unlimited domestic calling, unlimited SMS/MMS |
| Global Select | ~$20/user/mo | Unlimited domestic calling in one of 48 countries |
Google Voice plans
| Plan | Price | What's included |
|---|---|---|
| Starter | ~$10/user/mo | Max 10 users / 10 domestic locations, no call recording |
| Standard | ~$20/user/mo | Unlimited users, auto attendants, ring groups, desk phones |
| Premier | ~$30/user/mo | Auto call recording, unlimited intl locations, BigQuery analytics |
Tiers compiled from the vendors' published plans and independent reviews; prices are approximate and change often, so confirm current figures (and your region's taxes) on each vendor's site.
Strengths compared
Where Zoom Phone wins
A phone system that lives natively inside the Zoom Workplace app teams already use.
- Seamless for teams already standardized on Zoom.
- Low metered entry price (~$10/user) for light call volume.
That makes it the stronger pick for organizations already standardized on Zoom for meetings and chat.
Where Google Voice wins
The simplest business phone for teams already living in Google Workspace.
- Simple and tightly integrated for Google Workspace users.
- Low flat per-user pricing.
That makes it the stronger pick for small teams and Google Workspace shops needing basic, low-cost business numbers.
Verdict: choose by fit
Both are good at the job, so let your priorities decide.
- Choose Zoom Phone if you fit its core audience — organizations already standardized on Zoom for meetings and chat.
- Choose Google Voice if you fit its core audience — small teams and Google Workspace shops needing basic, low-cost business numbers.
FAQ
Is Zoom Phone better than Google Voice?
Google Voice is the stronger default for most users, but Zoom Phone can be the better fit depending on your budget and use case.
What is the main difference between Zoom Phone and Google Voice?
Zoom Phone is a phone system that lives natively inside the Zoom Workplace app teams already use. Google Voice is the simplest business phone for teams already living in Google Workspace.
Which is cheaper, Zoom Phone or Google Voice?
Entry pricing differs: Zoom Phone starts at ~$10/user/mo, while Google Voice starts at ~$10/user/mo. Compare the tiers above against your usage.
Sources
Facts above are drawn from these independent reviews and the vendors' own pages for Zoom Phone and Google Voice: