8x8 review & overview

Unified communications and contact center (XCaaS) with integrated voice, video, chat and global PSTN coverage in many countries.

8x8 sits in the ucaas space and is most often picked for enterprise, global-teams. Below is a quick, no-fluff overview to help you decide if it fits.

Key facts

Who it's for

8x8 makes most sense for enterprise.

• enterprise
• global-teams

Key features

What you actually get with 8x8, drawn from independent reviews and the vendor's own documentation:

• Unified communications + contact center (XCaaS) with voice, video and chat
• Unlimited calling to 14 countries on X2, expanding to 48 on X4
• HD video conferencing for up to 500 participants
• 60+ native integrations including Salesforce, Microsoft Teams, Google Workspace
• Global PSTN coverage with geographically diverse data centers

Integrations

8x8 connects with Salesforce, Microsoft Teams, Google Workspace, Zendesk and NetSuite.

What makes it stand out

Global UCaaS+CCaaS with unlimited calling to up to 48 countries and a 99.999% SLA.

Who it's best for

Enterprises and global teams needing wide international calling plus contact center

Strengths & trade-offs

The honest balance for 8x8, from independent reviews rather than its sales page. We go deeper in the full 8x8 review.

Strengths

• + 99.999% uptime SLA with sub-30-second failover
• + Broad international calling (up to 48 countries unlimited)
• + Single platform spanning UCaaS and contact center

Trade-offs

• - Limited public pricing; most tiers are quote-based
• - Smaller integration catalog (~60) than RingCentral
• - Higher tiers require sales contact

Notable facts

Concrete, checkable details rather than marketing claims:

• 99.999% uptime SLA with sub-30-second failover
• Unlimited calling to 14 countries on X2, up to 48 countries on X4
• HD video for up to 500 participants
• Around 60 native integrations

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