CloudTalk vs Aircall: which should you choose?
Quick answer: CloudTalk is built for international, while Aircall suits sales-teams. For most users Aircall is the stronger default, but CloudTalk can be the better fit depending on your budget and use case. CloudTalk has the lower entry price.
If you're weighing CloudTalk against Aircall, the right answer depends on your priorities. Below we compare them on pricing, strengths and the use cases each one fits, then give a clear verdict.
Side-by-side
| CloudTalk | Aircall | |
|---|---|---|
| Category | Call Center | Call Center |
| What it's known for | Cloud call-center software with international numbers in 160+ countries, smart routing and analytics for support and sales teams. | Cloud call-center and business phone built for support and sales teams, with deep CRM/helpdesk integrations and fast number provisioning. |
| Pricing | ~$25/user/mo Starter (annual); Essential and Expert tiers higher; custom enterprise | ~$30/user/mo Essentials, ~$50/user/mo Professional (annual, 3-user minimum); custom Custom tier |
| Best audience | International support and sales teams needing local numbers and routing. | Sales and support teams living inside a CRM/helpdesk who need tight call integration. |
| Best for | international, support-teams | sales-teams, crm-integration |
| Entry price | ~$25-34/user/mo (annual) | ~$30/license/mo (annual) |
| Biggest strength | Strong international number coverage and routing. | Deep, polished CRM/helpdesk integrations for sales and support. |
| Main caveat | Salesforce integration restricted to the Expert plan. | 3-license minimum on Essentials and Professional (25 on Custom). |
Features compared
Where they really diverge is in the day-to-day feature set:
CloudTalk key features
- Cloud call-center software with international numbers across many countries
- Full IVR with custom menus and skill-based routing (Essential+)
- Power Dialer and Smart Dialer plus real-time call monitoring (Expert)
- Unlimited call recording storage and workflow automation
Aircall key features
- Cloud call center with fast number provisioning and IVR
- 100+ CRM and helpdesk integrations (Salesforce, HubSpot, Zendesk, Intercom, Pipedrive)
- Power Dialer, smart routing and voicemail drop on Professional
- Live call monitoring, whispering and queue callback
Pricing tiers side by side
CloudTalk plans
| Plan | Price | What's included |
|---|---|---|
| Starter / Lite | ~$25-34/user/mo (annual) | Local number, recording, click-to-call, unlimited US/Canada or 500 EU min |
| Essential | ~$30-39/user/mo (annual) | Full IVR, skill routing, API, CRM integrations (not Salesforce) |
| Expert | ~$49-69/user/mo (annual) | Power/Smart Dialer, Salesforce, call monitoring; 3-license minimum |
Aircall plans
| Plan | Price | What's included |
|---|---|---|
| Essentials | ~$30/license/mo (annual) | 3-license minimum, CRM integrations, IVR, call recording |
| Professional | ~$50/license/mo (annual) | Power Dialer, Salesforce, live monitoring, call whispering |
| Custom | Quote-based | 25-license minimum |
Tiers compiled from the vendors' published plans and independent reviews; prices are approximate and change often, so confirm current figures (and your region's taxes) on each vendor's site.
Strengths compared
Where CloudTalk wins
International call-center software with numbers across 160+ countries and smart routing.
- Strong international number coverage and routing.
- Unlimited call recording storage from Essential.
That makes it the stronger pick for international support and sales teams needing local numbers and routing.
Where Aircall wins
A call-center phone purpose-built around deep CRM and helpdesk integrations.
- Deep, polished CRM/helpdesk integrations for sales and support.
- Fast setup and number provisioning.
That makes it the stronger pick for sales and support teams living inside a CRM/helpdesk who need tight call integration.
Verdict: choose by fit
Pick by fit rather than by an overall score.
- Choose CloudTalk if you fit its core audience — international support and sales teams needing local numbers and routing.
- Choose Aircall if you fit its core audience — sales and support teams living inside a CRM/helpdesk who need tight call integration.
FAQ
Is CloudTalk better than Aircall?
Aircall is the stronger default for most users, but CloudTalk can be the better fit depending on your budget and use case.
What is the main difference between CloudTalk and Aircall?
CloudTalk is international call-center software with numbers across 160+ countries and smart routing. Aircall is a call-center phone purpose-built around deep CRM and helpdesk integrations.
Which is cheaper, CloudTalk or Aircall?
Entry pricing differs: CloudTalk starts at ~$25-34/user/mo (annual), while Aircall starts at ~$30/license/mo (annual). Compare the tiers above against your usage.
Sources
Facts above are drawn from these independent reviews and the vendors' own pages for CloudTalk and Aircall: